ISO 24513:2019 pdf download.Service activities relating to drinking water supply, wastewater and stormwater systems — Vocabulary
1 Scope
This document defines individual concepts that together constitute a vocabulary common to different stakeholders with interests in water service provision. It is intended to facilitate common understanding and communication on the provision and management of service activities relating to drinking water supply, wastewater and stormwater systems.
The following are within the scope of this document:
— definition of a vocabulary common to the different stakeholders;
— definition of key elements and characteristics of the service to users;
— definition of the components of drinking water supply, wastewater and stormwater systems.
2 Normative references
There are no normative references in this document.
3 Terms, definitions and abbreviated terms
For the purposes of this document, the following terms and definitions apply.
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3.1 Concepts related to organization
3.1.1 organization
person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.1.5) Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private. Note 2 to entry: For the purposes of this document the organization will usually be a water utility (3.3.1). Note 3 to entry: For any ISO/TC 224 document that is an MSS, obtain the definition of this term from the latest edition of ISO/IEC Directives Part 1. Determine “Notes to entry” appropriate for the document’s context. Note 4 to entry: For ISO/TS 24522, amend Note 2 to entry to read “For the purposes of this document the organization responsible for event detection (3.3.20) will usually be part of a wider organization [the water utility (3.3.1) responsible for the provision of drinking water (3.2.2.1)/wastewater (3.2.2.2) services (3.3.7)].” [SOURCE: ISO/IEC Directives Part 1, 2018, Annex SL, Appendix 2, 3.1, modified — Notes 2–4 to entry added.]
3.1.2 management
coordinated activities to direct and control a water utility (3.3.1) Note 1 to entry: Management can include establishing policies (3.1.4) and objectives (3.1.5), and processes (3.7.1) to achieve these objectives. Note 2 to entry: The word “management” sometimes refers to people, i.e. a person or group of people with authority and responsibility for the conduct and control of a service (3.3.7). When “management” is used in this sense, it should always be used with some form of qualifier to avoid confusion with the concept “management” as a set of activities defined above. For example, “management should …” is deprecated whereas “crisis management team should …” is acceptable. Otherwise different words should be adopted to convey the concept when related to people, for example managerial or managers. Note 3 to entry: The term “management” can be qualified by a specific domain it addresses. Examples include public health management, environmental management and risk (3.1.6) management. [SOURCE: ISO 9000:2015, 3.3.3, modified — “a water utility” substituted for “an organization” in the definition; “a service” substituted for “an organization” in Note 2 to entry; Note 3 to entry added.]
ISO 24513:2019 pdf download
