BS ISO 17258:2015 pdf download

BS ISO 17258:2015 pdf download

BS ISO 17258:2015 pdf download.Statistical methods — Six Sigma — Basic criteria underlying benchmarking for Six Sigma in organisations
1 Scope
This International Standard describes a methodology for establishing the level of quality, performance,and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.) and to all types of organizations, whether it is already involved in an improvement programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate a Six Sigma programme by providing a selection of improvement projects.
NOTE The focus of this methodology is on criteria, measures, measurement process, and comparison process.
The results can then be used to identify good practices of benchmarking.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 13053-1, Quantitative methods in process improvement — Six Sigma — Part 1: DMAIC methodology
3 Terms and definitions
3.1 benchmark
reference point against which comparisons can be made
3.2 benchmarking
activity of comparing objects or practices of interest to each other or against a benchmark to evaluate criteria (or characteristic)
3.3 benchmarking method
logical sequence of general steps to describe the process of quantitatively comparing one or more attributes against a reference attribute with respect to a specified scale
The inputs of the organization level process are the inputs of the organization. The outputs of the organization level process are the outputs (or deliveries) of the organization. The main process is a bundle of processes and each process is a set of activities. Each process can belong to a type of process such as functional process (e.g. purchasing, sales, finance), support process (IT process, HR), or management process (project management, accounting management). For each benchmarking, the organization should describe which processes are in the scope.
6.2.2 Generic measures
This is a requirement to obtain measures for the generic criteria. Measure for compliance
Compliance is related to the application of legal regulations, business commitments, and organizational policies. The organization will describe the regulations, the business agreements, and the policies it applies. The measure is described in Table 2.