BS ISO 24518:2015 pdf download

BS ISO 24518:2015 pdf download.Activities relating to drinking water and wastewater services — Crisis management of water utilities
1 Scope
This International Standard provides general guidance to water utilities to develop and implement a crisis management system.
This International Standard may be applicable to all sizes of public or private water utilities that want to prepare, respond, and recover from a crisis.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 24510, Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users
ISO 24511, Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services
ISO 24512, Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 24510, ISO 24511, ISO 24512 and the following apply.
NOTE Where there are conflicting terms and definitions, the terms and definitions given in this International Standard should be used.
3.1 Terms relating to “plan”
3.1.1 organization
person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.1.6)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
Note 2 to entry: For the purposes of this International Standard the organization will usually be a water utility.
3.1.2 interested party
stakeholder
person or organization (3.1.1) that can affect, be affected by, or perceive themselves to be affected by a decision or activity
The crisis management system should enable the organization to manage a crisis in order to shorten its duration and mitigate its effects. Whenever organizations have a risk management system, risk assessment, and treatment related to crisis situations should be included as part of all three crisis phases. Risk evaluation involves comparing the level of risk found during the analysis process with risk criteria established when the context was considered. Based on this comparison, the need for treatment can be considered taking into account the scale of incident exceeding the capabilities of the organization. When the organization undertakes the process of risk assessment the result is the definition of types and scales of events that may be considered crises. Organizations should be aware when considering incidents that may trigger a crisis that an incident that can usually be controlled by normal operation may escalate and become a crisis. Also a crisis may be “imported from outside” into the organization.