ISO 41014:2020 pdf download

ISO 41014:2020 pdf download.Facility management — Development of a facility management strategy
1 Scope
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization’s core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 41011, Facility management — Vocabulary
3 Terms, definitions and abbreviated terms
For the purposes of this document, the terms and definitions given in ISO 41011 and the following apply.
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3.1 Terms related to facility management
3.1.1 facility management strategy
statement expressing the analysed needs of the demand organization, proposed facility management solution(s) and outline plan for implementation
3.1.2 facility management organization
FM organization
entity responsible for facility management
3.1.3 integrator model
arrangement in which a single supply chain partner engages, coordinates and controls key service providers across a range of business support functions
3.1.4 post-occupancy evaluation
process of evaluating a facility after it has been completed and is in use to understand its actual performance against that required and to capture lessons learned (3.5.5)
3.1.5 serviced workspace
serviced workplace
space that is equipped for immediate use usually on flexible terms and conditions
3.1.6 sustainable space provision
requirement for space that is necessary and affordable into the future against environment, social and economic criteria
3.1.7 target operating model
arrangement for delivering an organization’s business strategy expressed in terms of the people,processes, data and technology required to deliver that strategy
3.1.8 workplace management
activities that optimize the use of a workplace
4.1.1 General
Most organizations exist in an environment of dynamic change. No two organizations are likely to be the same and what makes sense for one could prove inappropriate for another. Understanding how a demand organization anticipates, plans and responds to change, especially change that could affect its need for, and impact on, FM and facility services, is a key consideration for its top management. Aligning the structures and delivery of FM and facility services with the demand organization’s business activities is therefore critical to the successful achievement of its core business objectives. This applies whether the demand organization is a public or private body and is independent of the sector in which it operates. Nonetheless, its organizational structure, people, values, culture, management style and context have an effect upon how it deals with a wide range of factors and its decisions in regard to the need for, and use of, facilities.