ISO 11620:2014 pdf download

ISO 11620:2014 pdf download.Information and documentation — Library performance indicators
1 Scope
This International Standard is applicable to all types of libraries in all countries. However, not all performance indicators apply to all libraries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator (see Annex B). Performance indicators can be used for comparison over time within the same library. Comparisons between libraries can also be made, but only with caution. Comparisons between libraries will need to take into account any differences in the constituencies of the libraries and library attributes, with a good understanding of the indicators used, limitations to comparisons, and careful interpretation of the data. There are other limitations to the performance indicators in this International Standard that depend on local factors, such as the community the library serves, service mandates, and technology infrastructure configuration. Results from the use of performance indicators in this International Standard are intended to be interpreted with regard to these factors. Performance indicators are not specified for all services, activities, and uses of the resources of the library, either because such indicators have not been proposed and tested at the time of formulation of this International Standard, or because they did not fulfil the criteria specified (see 4.2). The performance indicators included in this International Standard do not reflect all possible measures or evaluation techniques. This International Standard offers accepted, tested, and publicly accessible (i.e. non-proprietary) methodologies and approaches to measuring a range of library service performance. This International Standard is not intended to exclude the use of performance indicators not specified in it. This International Standard does not include indicators for assessing the impact of library services either on individuals, the communities that libraries serve, or on society at this time.
3.1.3 All performance indicators included in Annex B fulfil the criteria presented in 3.2 and are specified according to the descriptive framework presented in 3.3. Performance indicators to be added in revisions of this International Standard will have to fulfil the same criteria and follow the same descriptive framework.
3.1.4 New or alternative performance indicators can be developed in order to cover other activities and services or to serve a specific purpose. It is recommended that such performance indicators be evaluated and described according to 3.2 and 3.3 (see also Clause 4). NOTE Care has been taken to describe the indicators individually and independently of other indicators. This does not imply that the indicators should be used in isolation. When collecting data, it will, in many cases, be possible and practical to collect data for two or more indicators at the same time.